REGARD™
WHAT HAPPENS BETWEEN US.
Human Experience Intelligence.
A BlackBook discipline for observing, understanding and designing what happens between people.
From arrival and recognition to attention, ownership, waiting, recovery and departure, REGARD studies the human layer of an experience — and the gap between what an organisation intends and what a person actually lives.
The method starts with observation: SEE → UNDERSTAND → DEFINE → ENABLE → NORMALISE → OBSERVE AGAIN. It turns lived Human Moments into evidence, identifies the conditions behind them and defines a Human Standard for the place.
REGARD™ — Method & Audit
The practical companion to REGARD, with observation guidance and audit worksheets for studying the lived human experience.
Human Moment field sheets, the REGARD Line™, a cause map, the Experience Gap, a Human Standard and re-observation.
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UNDERCONSTRUCTION
REGARD™ is currently being completed. The pages shown here are from the working edition — the publication is not available yet.
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